🔥 Get up to 20% OFF! see details
Add 3 items, get 10% OFF + free US shipping
Offer ends in
Item added to cart


Common questions about the company and all the answers you need to get started discovering new fragrances.

Our Offer.

Are these real brand fragrances?

Why are they so affordable? Do they have the same quality as brand perfumes?

Are these fragrances long lasting?

How long will the fragrance bottle last?

Are the fragrances tested on animals?

Do you also provide a sample with the 50ml bottle?

When do I get charged? (US)

When do I get charged? (Canada)

I purchased perfumes on pre-order, what now?


What is your return policy?

How do I return an order?

Can I exchange a perfume? (US)

Can I exchange a perfume? (Canada)

What should I do if my order is lost, damaged or stolen? (US)

What should I do if my order is lost, damaged or stolen? (Canada)

Some of my perfumes did not contain a 2ml sample. Can I still return a bottle that does not have a sample?

Can I return my order if I redeemed rewards points for a discount?

How much are my points worth?


What is layering and how is it done?

How should I store my perfume?

What does EDT and EDP mean?

Where should I apply perfume?

What is the diffusion of a perfume?

Why can’t I smell my fragrance after a while?

I have a question about fragrances, can I talk to you about it?


How can I return or exchange my candle?

What if my candle arrived damaged?

How do I take care of my candles?


Where do you currently ship?

Can I change my shipping address? (US)

Can I change my shipping address? (Canada)

How much does shipping cost? (US)

How much does shipping cost? (Canada)

When will my order ship? (US)

When will my order ship? (Canada)

Can I cancel my order?

What should I do if I have problems with the tracking ?

What should I do if I have issues with my order ?

Dossier+ membership

Does Dossier+ have a monthly fee?

Do I have to shop every month?

Can you buy from Dossier without a membership?

Do I need a Dossier Rewards account in order to become a Dossier+ member?

When will I be charged the monthly fee?

How do you pause or cancel your membership?

How long can you pause your membership?

Can I checkout with any payment method and still use my store credit?

The Dossier Club.

What is The Dossier Club?

How do I create an account?

How do I update my account?

What are the tiers in the Dossier Club?

How can I earn points?

How do I redeem my points?

Do my points or rewards expire?

What is the referral program?

How to collect points from reviews?

Route - protect your order. (available for US only)

Route – protect your package (available for US only)

General shipping, tracking, and issues questions.

Where is my order?

Route Refunds vs Reorders (US only)

What are Route’s Policies?

What if my order never arrives or is stolen?

What if my order is damaged? (US only)

How do I file a shipping issue for my lost, stolen or damaged order?

Does Route Protect cover stolen items? (US only)

Where can I find this app?

  • $29/mo that becomes $32 store credit
  • $3 OFF all items
  • Pause or cancel anytime
  • You automatically become a Dossier Rewards member, where you can earn even more credits!
With this purchase you choose to become a Dossier Plus member and understand that you will be charged $29/month that becomes store credit unless you shop or skip before the 6th of the month. You can use your store credit to shop whenever (with major perks!) or get a refund. Of course, you can cancel your membership anytime.
4 interest-free payments of with Shop Pay